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Frequently Asked Questions About Home Health Care

Learn why we’re the #1 choice in senior care, Alzheimer’s care & other home care services throughout Shaker Heights OH, Bedford OH, Solon OH & beyond!

Below are answers to some commonly asked questions about hourly and full-time home care. If you have any other questions, or would like more information, Click Here >>.

Click on a question below to go to the answer:

Q: What is home care?

Q: Parents reluctant to accept a Caregiver?

Q: What’s unique about the service provided by Home Care Assistance?

Q: What is the difference between full-time care, 24/7 care and full-time care?

Q: How do the costs compare between full-time and hourly service?

Q: Do you have a service contract I have to sign?

Q: How does Home Care Assistance screen and hire Caregivers?

Q: Why is Home Care Assistance good for seniors

Q: Why is Home Care Assistance good for seniors’ family members?

Q: What does it mean when you say lifestyle care?

Q: What makes Home Care Assistance Caregivers the best-trained Caregivers?

Q: How do you supervise Caregivers?

Q: Do your Caregivers assist clients in places other than their homes?

Q: What areas of care do Home Care Assistance Caregivers specialize in?

Q: What is home care?

A: Home care provides seniors with one-on-one assistance in the comfort of their own home. This enables them to live at home independently, helping seniors maintain their quality of life. The personal attention they receive vastly improves their safety, health and happiness.

Q: Parents reluctant to accept a Caregiver?

A: How to Approach Aging Parents Who Need Assistance:

“No way, I’ll throw her out of the house. I don’t want a Caregiver!”

Convincing parents that they need help at home can be challenging.  The exclamation above is what one father yelled at his daughter.  She knew her father needed help, as his Alzheimer’s was progressing and he was becoming increasingly forgetful but he was very resistant to the help of a Caregiver. Fortunately, there are several ways to introduce the idea of a Caregiver to aging parents without alienating or offending those you love. Here are a few suggestions:

  1. Communicate that Caregivers are not dictatorial babysitters. Let’s face it, no one wants to lose his/her independence or dignity at any age.  To some, the word Caregiver conjures up images of Nurse Ratched, the controlling, sadistic nurse in “One Flew Over the Cuckoos Nest.”  Male clients, in particular, often have a harder time understanding that they will have more freedom, not less, if someone helps them with daily chores that may be difficult to accomplish alone.
  2. Pick an alternate title for the Caregiver. In the true case above, Home Care Assistance and the daughter had to get creative.  Since the father went out to lunch every day and frequented the nearby casino to play the slot machines, our case manager suggested that the father might like to have a ‘security guard’ to keep him safe; the father agreed.  Our male Caregiver, aka “Security Guard Jim”, took care of the father in his home and ensured his safety when they went out.  Home Care Assistance Caregivers can take on many roles, from security guards to tennis players, to surmount initial objections.
  3. Suggest the need for a part-time chef/cook to prepare healthy, delicious meals in the home. Home Care Assistance recently began work for a couple that was very resistant to the help that they needed. Their children suggested that they employ a part-time chef (one of our Caregivers) to prepare meals in the home. This proved to be a comfortable alternative to fulltime care and will facilitate an easy transition as the amount of required care increases.

Call Home Care Assistance today for ideas on how to approach the idea of care for those you love. Our recommendations will help you avoid what can sometimes become a very sore and emotional confrontation between parents and children.

Q: What’s unique about the service provided by Home Care Assistance?

A: Home Care Assistance specializes in 24/7 live-in or full-time care, with a Caregiver providing uninterrupted assistance and companionship around the clock.

Our proprietary, PhD-developed training system for Caregivers arms them with proven techniques for improving and prolonging seniors’ quality of life.

Our rigorous Caregiver selection process includes an exclusive psychologist-generated test that measures honesty and conscientiousness.

Or emphasis on providing long-term care from a consistent Caregiver ensures quality in care and maintains familiarity and emotional stability

Q: What is the difference between full-time care, 24/7 care and full-time care?

A: With our 24/7 Live-in care, a Caregiver comes and stays around the clock, ready to assist with all activities of daily living. Live-in does not mean move-in. Home Care Assistance Caregivers only bring a small bag for their daily needs. All they require is a quiet place in the home where they can receive uninterrupted rest in the evenings. This ensures that our Caregivers are fully rested and alert the following day.

Full Time care is care provided to a senior around the clock.  In situations where the senior has needs which must be met 24/7 by a Caregiver, this is accomplished by the Caregivers remaining awake at all times.

Hourly care is also available for three or more consecutive hours at a time.

Q: How do the costs compare between full-time and hourly service?

A: Live-in service is charged at roughly fourteen times the hourly rate. Live-in service can be provided for as little as 1 day a week. Our flat rate and no hidden fee policies make Home Care Assistance easy to budget—without surprises.

Full Time and Hourly rates are billed at one fixed rate, no matter the time of day or day of the week.

Q: Do you have a service contract I have to sign?

A: There’s no service contract with Home Care Assistance. That means you can use our services for only as long as you need and with 100% satisfaction. Start enjoying worry-free senior care now!

Q: How does Home Care Assistance screen and hire Caregivers?

A: Home Care Assistance interviews 25 Caregivers for every one that we hire. We start by requiring a minimum of two years of verifiable experience with excellent references.

Furthermore, we conduct thorough background checks—including local and national criminal records, driving record checks and verify eligibility for employment. And Caregivers must pass the ‘family’ test.  Could they work with one of our family members?

Home Care Assistance Caregivers are fully bonded, insured, licensed where required and covered by workers compensation insurance.

Q: Why is Home Care Assistance good for seniors?

A: Our experienced Caregivers offer seniors safety, companionship, emotional support and make sure they receive proper nutrition, the correct medication and more.

Home Care Assistance Caregivers are highly skilled and specially trained in emotional support, nutritional guidance, fall prevention, brain-sharpening activities and even exercises. We do our best to place a Caregiver with a client for the long term, ensuring care consistency.

Q: Why is Home Care Assistance good for seniors’ family members?

A: Home Care Assistance brings the peace of mind because your parent or family member is being cared for by the very best, most reliable Caregivers. On call to serve you 24/7, we eliminate the effort and worry of finding, screening, paying and managing a Caregiver.

If your Caregiver ever runs late or becomes ill or is unable to keep the scheduled visit, we will find a qualified substitute Caregiver. Home Care Assistance reduces stress and depression for the whole family. Plus, our caregiving allows family members to enjoy quality time with their loved ones, instead of focusing on stressful daily needs.

Q: What does it mean when you say lifestyle care?

A: By remaining in their homes, seniors are able to maintain the lifestyle they have been accustomed to enjoying throughout their life. Keeping all their possessions and familiar surroundings, home care clients are able to visit the same stores, restaurants, neighbors and parks they already know.

Q: What makes Home Care Assistance Caregivers the best-trained Caregivers?

A: We start by attracting and hiring the best, most experienced Caregivers in the area. We screen them with the best tests anywhere. But we don’t leave it at that. Home Care Assistance has developed exclusive training programs to provide nutrition and longevity-promoting techniques. We even have a monthly newsletter that keeps all of our Caregivers up-to-date on the latest insights in the home care industry

Q: How do you supervise Caregivers?

A: Before beginning care, we create a schedule and a plan that covers all aspects of the appropriate care and go over them with the Caregiver. A Care Manager at Home Care Assistance makes regular visits to ensure that all care is adequate and we can make changes as needed.

Q: Do your Caregivers assist clients in places other than their homes?

A: Yes. We can visit seniors anywhere they need care. During hospital stays, our hospital sitters can provide round-the-clock companionship and monitoring for safety.

Many residents of facilities also hire Home care Assistance Caregivers to provide the personal one-to-one attention they deserve.

We can even accompany seniors on vacations, enabling them to travel in safety and freedom.

Q: What areas of care do Home Care Assistance Caregivers specialize in?

A: Our extensive roster of skilled Caregivers include those experienced and trained in the latest aspects of a number of specialized cases, including:

  • Alzheimer’s disease
  • Parkinson’s disease
  • Dementias
  • Cancer
  • Rehabilitation
  • Orthopedics
  • Strokes and Neurology
  • Hospice

For details about our numerous specialties, please click here to read about why we are the best at what we do.

These are answers to just a few of the most commonly asked questions we receive from prospective clients. Please feel free to call or email us if you have any additional questions about our company, our services or home care in general. Better yet, contact us now to for a free assessment of your seniors’ needs!